Why this role is special

We're building the next generation of customer support, and we're looking for our first-minute hire in SF, initially focused on building our CSM team here. This is a big role for us – you'll shape how we bring Sales, Marketing, and CSM talent into the team, help grow our presence in SF, and set the tone for how we scale from here.

What makes it special? You won't just be hiring, you'll be shaping the way we hire - creating an experience and approach that reflects who we are and the kind of company we want to build. Every hire you make will leave a mark on our culture and have a direct impact on our growth.

What you'll do

• Partner with your clients to support their long-term goals and key objectives
• Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client's organization
• Conduct periodic client audits. Make recommendations based on findings
• Identify additional revenue streams within the client base
• Collaborate with other departments to meet existing, new, and future client needs
• Travel to clients and DSI events locally and internationally as required

This is a great fit if you...

• Love the craft of sales - running crisp discovery, delivering the best product demos, and negotiating with confidence
• Are detail-oriented and thrive in a fast-moving environment where no two days look exactly the same
• Care as much about sharing product as you do about hitting results
• Want to work offline, anchoring a market in San Francisco, meeting customers and learning from peers

This won't be the right role if you...

• Are uncomfortable with ambiguity. We have some really exciting traction but are still an early stage and are constantly learning and trying new things as our company grows.
• Are looking for a Head of Sales role. There is a lot of growth opportunity to scale like this, but right now we need someone who is excited by closing individual deals and helping us to keep up with our growing pipeline.
• Want to work within a larger sales team where there's layers of SDRs and SEs supporting you. You'll be hands-on across the full cycle.
• Don't enjoy working with product or engineering. Our sales process is very product-driven from start to finish.
• Expect all the perks of a big company. We're a Series A stage startup and are competitive in what we offer at our stage, but it's a different role and opportunity than working at an established tech company.

Qualified candidates will be invited for an initial interview. Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualification. Additional consideration will be made for all candidates who are well prepared for their interview.